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Amazon KDP identity verification not working fixes

amazon kdp identity verification not working — Troubleshooting and fixes that work fast

Estimated reading time: 12 minutes

  • Most KDP verification failures come from mismatched personal details, poor-quality ID images, or network/VPN issues — fixing these solves the majority of cases.
  • Take clear, full-frame photos of an undamaged government ID, match the name and birthdate on your KDP dashboard exactly, and retry on a stable connection.
  • If you hit repeated failures or an “internal error,” contact Amazon support with clear documentation so a manual review can resolve it.
  • After verification is resolved, tools that convert manuscripts to store-ready EPUBs and handle uploads reduce later file errors and speed publishing.

Table of Contents

Why amazon kdp identity verification not working

If Amazon KDP keeps rejecting your ID or you see “verification failed” messages, it’s frustrating and blocking your publishing timeline. Almost every case has a fix you can apply yourself in 10–30 minutes.

The main causes are simple and repeatable: a name on the KDP dashboard that doesn’t match the ID, blurry or cropped photos, and connection or browser issues that interrupt the verification flow.

Start here: double-check the name and birthdate you entered on your KDP account. They must match the name exactly as it appears on the government ID you’re uploading — middle names, accents, and spacing matter. If you need help setting or correcting account details before retrying, see a guide like Amazon Kdp Account Setup for steps to align your profile with the ID you plan to upload.

Why these problems happen:

  • KDP runs automated checks on names, dates, and image quality. Small mismatches trigger rejections to prevent fraud.
  • Poor-quality photos (blur, glare, cropped edges) make text unreadable for the automated system.
  • Network quirks, VPNs, or location inconsistencies can trip security flags and block the verification flow.
  • Repeated failed attempts sometimes push the account into a locked state requiring manual review.

Fast fixes that resolve most verification errors

Match the details exactly

Check your KDP account display name, legal name, and birthdate. Update any field so they read exactly as on the ID you’ll upload — that includes punctuation, accent marks, and middle names or initials.

If the government ID uses an international format (e.g., family names first), mirror the ID’s ordering where possible in the KDP fields. The automated system is literal.

Use the right ID and the right image

Preferred IDs: passport, national ID, or driver’s license. Passports are often the easiest because they’re standardized.

  • Use a single, clear photo of the physical ID on a flat surface. Avoid scanning printed copies or photocopies if possible.
  • Frame the entire ID: all four corners must be visible. Don’t crop out edges.
  • Good lighting: natural light is best. Avoid glare and shadows.
  • No edits: don’t apply filters or compress the file aggressively. Export as JPEG or PNG at high quality.

Check file size and format

KDP generally accepts common image formats and reasonable sizes. If the file is too large or an uncommon type, export a standard JPEG at high quality. If a single image fails, try a high-quality scan (300 DPI).

Avoid VPNs and unstable networks

Turn off VPNs. Verification systems track location and network signals — a VPN can make your session look suspicious. Switch from Wi‑Fi to mobile data (4G/5G) if your home network is flaky.

Use a tested browser and clear cache

Use Chrome or Firefox with the latest updates. Clear cookies and cache or try a private window to avoid a corrupted session. If the upload button appears unresponsive, try a different device and repeat the upload.

Capture exact name from passport QR

Many passports include an embedded MRZ or QR code. Scanning that code with a simple barcode app gives the exact standardized name spelling and formatting used by official systems. Update your KDP fields to match the QR/MRZ output rather than your casual spelling.

Work around temporary “internal error” messages

If Amazon shows a generic internal error during verification, retry after 10–15 minutes. Use a different browser or device as a quick workaround. If you’re near the fourth failed attempt, pause and prepare to contact support with clear documentation (screenshots, photos, and the exact error message).

Practical checklist to follow right now

  • Confirm the name and birthdate on your KDP profile exactly match the ID.
  • Take a new photo of the ID in natural light with all corners visible.
  • Turn off VPN, switch to mobile data if needed, and try again in a clean browser session.
  • If you have a passport, scan the MRZ/QR to copy the official name format.
  • If the upload fails, save screenshots and the date/time for your support ticket.

Tip: Keep everything calm and organized. A clear photo, a screenshot of the rejection message, and a short note with your profile name will make support responses faster.

When verification keeps failing: next steps and support

Count your attempts and pause

KDP can lock the verification flow after several failed attempts. If you’ve retried 3–4 times, stop and gather evidence before trying more uploads.

Gather documentation to speed manual review

Prepare new, high-quality scans or photos of your ID (full frame, no edits), a screenshot of your KDP account profile page showing the name you entered, and a screenshot of the exact error message or rejection notice. Add a short paragraph clarifying the issue if you think it’s caused by formatting or accents.

Use Amazon support chat or email

Reach out to KDP support via the help center chat. Be calm, concise, and factual. Provide the documentation you gathered and a short message asking for a manual review.

Example script: “Hello — I tried to verify my identity but received repeated verification failures. My account name is [Your name here] and I’ve attached a clear photo of my passport showing the exact name and DOB. The system returned [copy exact error message]. Can you manually review and reactivate my verification? Thank you.”

Expect manual review and allow time

After support accepts the request, manual reviews can take 24–72 hours or longer in busy periods. If the automated flow deactivated your attempts, ask support to reset the verification so you can retry if needed.

Regional and ID-format issues

Some regions use ID formats that confuse automated checks. If your ID includes non-Latin characters or uncommon formats, explain that in your support message and provide a passport where possible. Mentioning that the passport includes an MRZ/QR readout can help reviewers match an official transliteration.

If KDP deactivates account verification

After about 4–5 failed attempts, KDP may require a support request to reactivate verification. When you contact support, briefly explain that you encountered an “internal error” or repeated failures and request reactivation for a manual review.

Keep track of communication

Save the support reference number and date/time stamps for every interaction. This speeds follow-ups if the first response doesn’t resolve the case.

Where BookAutoAI helps after verification

Once verification is complete, the rest of publishing is easier and less error-prone when you use the right tools. BookAutoAI automates formatting and EPUB conversion so you can move from a verified KDP account to a ready-to-publish file with fewer steps.

If you want a simple way to turn your manuscript into a store-ready EPUB in seconds, try the EPUB converter which embeds metadata and creates clean, KDP-compatible EPUBs to avoid post-verification formatting hassles. When you upload manuscripts, consider also using reliable book upload tools to reduce common file and distribution errors.

Preventing verification problems before you publish

Use your legal name exactly as on your passport or national ID. Avoid using pen names or brand names in the legal name field — add a pen name later in the “publisher/author” metadata.

Prepare a verification-ready ID photo

Keep a dedicated folder with a high-quality scan or photo of your passport or ID for any platform that requires verification. Label files clearly (e.g., passport-name-date.jpg) so you grab the right one.

Use standardized inputs for international names

If your passport lists non-Latin characters, use the transliteration or MRZ output for KDP fields. Check spacing and punctuation exactly.

Test your upload environment

Try the verification on a stable daytime connection (less chance of interruptions). Disable ad blockers and browser extensions that might interfere with form submits.

Create the book file properly the first time

After verification, upload a clean EPUB to KDP. A properly structured EPUB avoids later file errors and rejections. If you’re not confident with manual EPUB building, use a trusted converter like the EPUB converter to produce clean, store-ready EPUBs with embedded metadata and clean navigation.

Keep copies of all documents and communications

Save screenshots and confirmation emails. If a problem recurs, a documented history makes support faster.

Learn common local pitfalls

In some regions, local ID formats or internet stability cause repeated failures. If that applies to you, prepare passport scans and plan to contact support proactively if errors appear.

Write like a Human, Publish like an author. The less you rely on guesses during verification, the fewer roadblocks you’ll meet. Keep files ready, match details exactly, and use stable networks. When verification stalls, calm and clear documentation gets you through faster.

FAQ

How long does KDP identity verification usually take?

The automated check happens immediately after upload, but if the system needs manual review it can take 24–72 hours or longer. If you see repeated failures, gather documentation and contact KDP support to request manual review.

My name uses accents or different scripts. What should I enter?

Enter your name exactly as shown on the ID you plan to upload. If the ID uses non-Latin scripts, use the MRZ/QR transliteration or the passport’s official English transliteration.

I’m using a passport but the KDP profile rejects it. What now?

Try a fresh, high-quality photo or scan of the passport, ensure all corners are visible, and retry on a stable network with VPN off. If it still fails, gather screenshots and contact KDP support for manual review.

Can I use a photocopy or a digital ID?

Photocopies and photos of printed copies are more likely to fail. Use the original physical ID and take a fresh, clear photograph or use a high-quality scanner where possible.

Does using BookAutoAI remove the need for verification?

No. Identity verification is a KDP process and must be completed with Amazon. BookAutoAI helps after verification by producing fully formatted manuscripts, EPUBs, and ready covers so you can publish quickly and reduce upload errors once your account is verified.

Sources

amazon kdp identity verification not working — Troubleshooting and fixes that work fast Estimated reading time: 12 minutes Most KDP verification failures come from mismatched personal details, poor-quality ID images, or network/VPN issues — fixing these solves the majority of cases. Take clear, full-frame photos of an undamaged government ID, match the name and birthdate…