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Amazon KDP identity verification not working – How to fix

amazon kdp identity verification not working — How to fix it fast and keep publishing

Estimated reading time: 6 minutes

  • Most verification failures occur when KDP profile details don’t exactly match your ID or the uploaded photos are poor — fix those first.
  • Simple steps (use a stable connection, turn off VPNs, upload clear scans) resolve most issues quickly.
  • If automated checks keep failing, contact KDP support with high-quality scans and alternate documents; meanwhile, tools can keep your publishing work moving.

Table of Contents

Why amazon kdp identity verification not working — common causes

When Amazon KDP identity verification not working, it’s stressful: you can’t publish new books, update payment settings, or receive royalties until the block clears. The good news is that most verification failures are caused by a few repeatable problems you can fix yourself.

Before you re-upload documents, check our Amazon Kdp Account Setup guide to confirm the profile fields you entered match official records.

Name and profile mismatches

KDP verifies the name and personal details you enter against the government ID you upload. If your dashboard shows “Jon A. Smith” but your passport reads “Jonathan A. Smith,” the system may reject verification.

Carefully match your KDP profile entries to the exact spelling and format on your ID; include accents and middle initials where they appear on the document.

Poor photo or scan quality

Blurry, overexposed, low-resolution, or cropped ID photos are a leading cause of failure. The system needs readable text, a visible photo, and intact edges.

Avoid paper photocopies or heavily creased cards. A clear smartphone scan under natural light or a high-resolution flatbed scan is ideal.

Wrong ID type or country selection

Select the correct ID type (passport, national ID, driver’s license) and the issuing country during upload. Choosing the wrong country or document type can create an immediate mismatch.

Network problems and VPNs

Verification checks are sensitive to unusual locations or interrupted uploads. Using a VPN, proxy, or unstable Wi‑Fi can make the system flag your session.

Use a direct, stable connection and avoid VPNs during verification to reduce false flags.

Metadata or hidden name variants

Some passports or IDs contain hidden variations (for example, a passport QR code or MRZ) that reveal a different ordering of names. If the system flags a mismatch, scan the MRZ or QR code and match the exact string.

Repeated attempts and account locks

Repeated failing attempts can temporarily lock the verification flow or delay manual review. Fix the root cause (clear scans, correct details, stable network) rather than re-uploading the same poor image.

Fixes that resolve verification failures fast

1. Match every field to your ID exactly

Open the ID you plan to use and copy the name and date of birth exactly as they appear. Small differences (commas, periods, diacritics) can matter.

If your passport shows “SMITH, JONATHAN A” enter “Jonathan A Smith” or the display string that most closely matches.

2. Use a high-quality scan or photo

Place the ID on a flat surface in bright, even light. Use a phone camera with autofocus; hold steady and crop only the background, not the ID edges.

  • Save files as JPEG or PNG at the camera’s highest quality.
  • A 300 dpi flatbed scan is best if available.
  • Avoid compressed screenshots or photos taken from other screens.

3. Capture both sides and any QR/MRZ (machine-readable zone)

If the ID has a back side, upload both sides where the form allows. For passports, include a clear shot of the MRZ or QR code — it can reveal hidden name variants.

4. Turn off VPNs and use a stable connection

Switch off any VPN or proxy, move to a wired connection or reliable home Wi‑Fi, upload the files, and avoid switching networks while processing occurs.

5. Try a different browser or device if uploads fail

If the upload errors in one browser, try another or use an incognito/private window. Cookies or extensions can interfere with file uploads.

6. Limit the number of attempts and prepare a support package

If your first upload fails, avoid repeatedly submitting the same poor-quality image; that can trigger temporary locks.

Instead, gather a clean, high-resolution scan, screenshots of your KDP profile, and a list of alternate IDs (passport, driver’s license) before contacting support for manual review.

7. Use the correct country and document type when prompted

When the form asks for issuing country or document type, choose the precise option that matches your ID. This is especially important for passports.

8. If your name changed, provide legal documentation

If your legal name changed (marriage, court order), upload supporting documents (marriage certificate, legal name change) with your ID and note the discrepancy to support.

When verification still fails — contacting KDP, escalations, and temporary publishing options

1. Use KDP support with a prepared packet

Open KDP Help and use chat or email. Provide a concise packet: account email, account ID (if available), a short summary of steps taken, and attach new high-quality scans and profile screenshots.

Polite, clear communication speeds manual review.

2. Ask for manual review and alternative verification

KDP agents can sometimes perform manual verification or accept alternate documents such as a passport page plus a utility bill or bank statement that matches your name and address.

3. Be patient but persistent

Manual checks often take 24–72 hours but can take longer. If you don’t receive a response, follow up on the same support thread with short, focused updates.

4. Protect your publishing schedule while you wait

Prepare all assets now — finalized manuscript, cover, and EPUB — so you can publish quickly when verification clears. This minimizes delay once the account is active.

5. Consider regional peculiarities

Some regions report more rigid checks. If you suspect a regional issue, mention your country in the support ticket and ask which documents are recommended.

How BookAutoAI helps authors keep publishing while you fix verification

Create a finished file while you wait

Verification is the priority, but delays don’t have to stop your publishing pipeline. You can prepare a complete non-fiction manuscript up to 25,000 words, humanized and formatted for stores, so files are ready the moment verification clears.

Generate covers that meet marketplace standards

Most AI image tools produce artwork; BookAutoAI’s Cover Generator produces real book covers with readable title typography and thumbnail-ready visual hierarchy.

Having a cover that reads well at thumbnail size reduces back-and-forth when you regain account access.

Turn your manuscript into a clean EPUB instantly

Use the EPUB Converter to convert your manuscript and cover into a store-ready EPUB that embeds metadata and builds chapter navigation.

When your KDP account is verified again, you can upload without spending time fixing EPUB errors. If you need reliable upload tools, consider book upload tools to simplify retailer submissions.

Keep editing, marketing, and pre-launch tasks moving

Use the downtime to refine your blurb, finalize keywords, and schedule pre-launch promotions so you’re ready to publish the moment verification clears.

Practical links and next steps

If your issue relates to account setup or the KDP dashboard, review the Amazon KDP Account Setup guide to confirm you entered the right details before re-uploading documents.

If you need a market-ready cover quickly, try the BookAutoAI Cover Generator. You can also try Bookautoai for creating paperbacks and ebooks so your files are ready when verification clears.

If EPUB conversion is slowing you down, use the EPUB Converter to produce a clean, platform-ready file without fiddly formatting fixes.

Final thoughts

Verification issues are frustrating, but most cases clear with careful attention to document quality, exact profile matching, and a stable connection. Prepare clean scans, avoid repeated blind retries, and open a support ticket with succinct documentation when necessary.

Meanwhile, use tools that keep your workflow moving — prepare finished, marketplace-ready books and covers so you can upload and publish the moment verification clears.

FAQ

My ID is valid but KDP still rejects it. What else should I try?

Check MRZ or QR codes for hidden name variants, ensure you selected the correct issuing country, upload both sides if possible, turn off VPNs, and try another browser before contacting support with high-quality files.

I keep getting an error during upload. Is there a file size or format limit?

Use JPEG or PNG and avoid extreme compression. If uploads fail, try a different browser or private mode. If the file is accepted but rejected, focus on clarity and matching data.

Can KDP accept alternate documents like utility bills?

Yes — in many cases KDP support can request additional documents (proof of address, tax documents) or perform manual review. Contact support with high-quality scans and a short explanation.

How long does manual verification take?

Manual checks vary; many authors report responses within 24–72 hours. Higher volumes can extend that — follow up politely if you don’t hear back after a few days.

Will re-registering a new account solve this?

No. Creating another KDP account to bypass verification is against Amazon’s policies and can lead to suspension. Always work with support to resolve issues on your existing account.

Can BookAutoAI help while I wait for verification?

Yes. BookAutoAI can create formatted non-fiction manuscripts, covers, and EPUB files ready for upload once your account is active, so you don’t lose publishing momentum.

Sources

amazon kdp identity verification not working — How to fix it fast and keep publishing Estimated reading time: 6 minutes Most verification failures occur when KDP profile details don’t exactly match your ID or the uploaded photos are poor — fix those first. Simple steps (use a stable connection, turn off VPNs, upload clear scans)…